Please note that the policies outlined below are just an overview. Each family will receive a comprehensive parent handbook from me, as well as one from the agency, prior to enrolment. I highly encourage all families to take their time reviewing both handbooks thoroughly. If you have any questions or need clarification on anything, please don’t hesitate to reach out. Taking the time to understand these policies ensures that we establish a strong foundation for the best possible childcare experience and a positive working relationship moving forward.
Childcare Fees
Monthly Fees: The childcare fees listed are per child, per month, and are non-negotiable.
Payment: Fees are collected at the beginning of the following month by my agency.
Agency Fees: These are included in my fees for drop in clients and children in grades 1+. For full and part time clients, I am responsible to pay the agency fees.
Registration fees: There is a one time, $50 registration fee that my agency charges for new families joining.
Extended Hours: My regular fees are based on a maximum of 10 hours per day. If care is needed for more than 10 hours, an additional fee will apply, depending on my family’s schedule. Please inquire for more details.
Drop-in Care: If you need to cancel, 24 hours' notice is required; otherwise, full fees will apply.
Inclusions: Meals, snacks, craft supplies, toys, and other materials used during the day are included in my rates.
Field trips: We occasionally go on field trips and sometimes there may be an admission fee. (e.g., zoo passes) These admission fees will be a considered a supplemental fee, per the government policy. Parents can choose to opt out of paying for supplemental fees, however this may result in my cancelling field trips. You will receive plenty of notice in these cases.
Receipts
Year-End Receipts: Receipts for tax purposes will be issued at the end of the year by my agency.
Child Absences
Non-Refundable Fees: Your fee guarantees your child’s spot, so no deductions, discounts, or refunds will be given if your child does not attend for any reason (e.g., statutory holidays, sick days, or vacations).
Vacation Policy
My Vacation: I take 4 weeks of holidays per year and I am closed for Christmas break from December 23 to January 1. My holidays are provided by March for the current year. Please note, that your childcare fee remains the same when I am closed for any reason and if you use backup care, my fees are prorated, and that money would go to the educator caring for your child.
Illness Policy
Sick Children: For the health and safety of all, please keep your child home if they are sick. I have the right to refuse sick children, and I will determine when a child is too ill to remain in my care.
Medication: I will only administer medication (both prescription and non-prescription) if the parent completes a medication form.
Arrivals & Departures
Arrival Time: Please ensure your child arrives dressed, fed (if arriving after a meal), and ready for the day. We may leave immediately after your arrival for planned activities.
Authorized Pickups: Your child will only be released to individuals listed on your registration form. If someone else is picking up your child, advance notice is required.
Parent Responsibilities
Appropriate Clothing: Dress your child appropriately for both indoor and outdoor play, as we spend a lot of time outside (weather permitting).
Spare Clothes: Please ensure I always have a spare outfit or two for your child, as clothes may get wet or dirty.
Communication: If you will be late or if your child will be absent, please notify me as soon as possible.
Termination Policy
Trial Period: The first 30 days' is considered the "trial period." If either party feels we are not a good fit, 24 hours' notice is required to terminate the contract. You will only be charged for the spot up to that point, plus the 24-hour notice.
Post-Trial Termination: After the trial period, I require a minimum of 30 days' written notice to terminate childcare. If I choose to terminate care after the trial period, I will provide 30 days' written notice. This notice is not guaranteed if policies in the parent handbook are not followed by the parents.
Handbook Revisions
Annual Review: I will conduct an annual review of the Parent Handbook and contracts. Any changes will be shared with parents in an updated copy.
Policy Changes: I reserve the right to make changes to the Parent Handbook as deemed necessary.
